Multichannel Ingestion
Voice, email, WhatsApp and chat unified into one queue — every conversation threaded, deduplicated and prioritised in seconds.
TrueFix AI
Smart IT. Proven fixed.
A ticket isn't fixed until the customer says so.
TrueFix AI is the complete audit-first AI service desk that classifies, resolves, and verifies every facilities and IT support ticket across voice, email, WhatsApp, and chat. We prove the fix actually worked.
Voice, email, WhatsApp and chat are unified into one queue — every conversation is threaded, deduplicated and prioritised in seconds. Category, priority, urgency, sentiment, and ETA on every ticket are determined automatically. A ticket isn't fixed until the customer confirms it.
Key Benefits
AI Classification
Category, priority P1–P4, urgency, sentiment, suggested resolution, duplicate detection and ETA on every ticket — automatically.
Voice Agent Loop
AI answers the call, files the ticket, then dials the customer back to confirm the fix — autoclosing only on positive confirmation.
Resolution Trust Layer
Every fix recorded with evidence, the customer's last reply and a 48-hour reopen window — clean audit trails and dispute resolution.
Multilingual Voice
English, Hindi, Tamil, Telugu, Arabic natively switchable mid-call to support diverse markets.
Audit-First Ledger
Actor, action, evidence, timestamp — written to a ledger you can hand to a regulator without screenshots.
How It Transforms Your Practice
68% Tickets Autoresolved
Self-service resolution at first touch — no human agent required.
52% Cost Reduction
Lower labour cost per resolved ticket vs. a human-only baseline.
3.4× Agent Productivity
Tickets handled per agent per day with AI co-pilot & autodrafting.
4× Faster Resolution
From first contact to customer-confirmed fix vs. legacy desk.
<15m P1 First Response
vs. 30–60 min industry baseline — SLA-safe by default.
85% Resolution Confirmed
Customers verified the fix on a callback or WhatsApp loop.
How It Works
Aging-Ticket Dashboard
Bucketed drilldown, no rotting queue.
SLA Breach Scanner
Cron-driven, autoescalating, audit-stamped.
Outage Broadcasts
One-click 'we're aware' notifications to all affected requesters.
Resolution Callback
We dial back to confirm the fix directly with the customer.
48-Hour Reopen Window
Transparent dispute path for users to reopen unverified fixes.
Row-Level Security
Tenant-scoped at the database with BYO infrastructure.
Use Cases Across Industries
IT Support Desk
- Resolve standard IT tickets and access requests automatically.
- Password resets handled natively via voice or chat.
- SLA breach scanning and aging ticket management.
Facilities Management
- 7 categories out-of-box for maintenance and physical security.
- Safety-keyword override automatically escalates to P1.
- Track repairs and vendor resolution natively.
Compliance & Auditing
- Audit-first ledger tracks actor, action, evidence, and timestamp.
- Export immutable resolution ledgers directly to regulators.
- No more relying on screenshots for evidence validation.
Multilingual Support Hubs
- Natively switch languages mid-call without translation lag.
- Supports English, Hindi, Tamil, Telugu, and Arabic.
- Built for the South Asian and Gulf markets.
Experience the Audit-First Service Desk
Stop guessing if tickets are resolved. A ticket isn't fixed until the customer says so.
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