Job Details
L2 Operations Engineer – Data Tribe|| Intellitech
Primary Skills
Job Description
Job Description: L2 Operations Engineer –
Data Tribe
Document Status: Draft – For Internal Review
Support Level: L2 Operations
Domain: Data & Analytics Platforms
Experince: 12+yrs
Location: Gurgaon (NCR)
Role Overview
We are looking for an L2 Operations Engineer to support data and analytics platforms,
with Power BI and Tableau at the core. The role involves resolving L2 incidents,
maintaining platform stability, managing user access and escalating issues to L3 when
required.
Scope of Responsibilities
●Manage end-to-end incident management, from L1.5 escalation through
resolution and closure.
●Resolve L2 production break-fix issues and escalate to L3 with findings when
required.
●Analyse application stability and tune performance.
●Manage user access to data platforms.
●Track software licences and expiry dates.
●Work with administration teams on user, space and server patch-related queries.
●Participate in Root Cause Analysis (RCA) and Defect Elimination Plan (DEP)
reviews.
●Keep ServiceNow tickets updated with clear resolution and closure notes.
●Update Standard Operating Procedures (SOPs) and knowledge-base articles.
●Coordinate with Database, Hosting, IDAM and Network teams to resolve cross-
tower issues.
Technical Skills and Tools
Category
Technology / Tool
Expertise
Level
Cloud Platforms
AWS (Primary)
2
Ingestion Tools
Fivetran, AWS Glue
2
Orchestration
Airflow
2
Data Warehousing
Snowflake
3
Security
DV Engine (Inbuilt)
2
Data
Transformation
DBT
3
BI Platforms
Power BI, Tableau
2
MDM
Informatica MDM
2
Monitoring
Datadog, cloud-native monitoring and alerting tools
(e.g., AWS CloudWatch)
2
CI/CD &
Infrastructure
Terraform, GitHub
2
Incident
Management
ServiceNow
3
User Stories
Management
Jira
2
Data Warehousing
Google BigQuery, Databricks
2
AI/ML
AI/ML capabilities
Good to
have
Required Technical Knowledge
●Business intelligence and analytics platforms.
●SQL and relational databases.
●Application stability and performance tuning.
●User access, space and licence management.
●Data pipelines and ETL.
Experience and Requirements
●12 years of L2 data platform support experience.
●Experience working in a 24x7 support environment.
●Tableau or Power BI administration, including access management, data sources
and refresh failures.
●Experience in production break-fix and escalation.
●Experience in licence and access management.
●Working knowledge of SQL.
●Understanding of ITSM incident, problem and change management processes.
●Clear written and spoken English communication skills.
Certifications
●Microsoft PL-300 (Power BI Data Analyst).
●Tableau Desktop or Server certification.
●Snowflake SnowPro Core.
●DBT and Fivetran certification.
●Snowflake SnowPro Advanced: Administrator.