Job Details
Service Manager
Primary Skills
Job Description
Location: 458 Cozine Ave , Brooklyn, NY 11208
Job type: Full Time
Job Description – Service Manager
Commercial Laundry Service Company, one of the leaders in the commercial/industrial laundry equipment industry in the US, is seeking a
Supervisor for their Service Department
Maintain/service and repair of Commercial Laundry Equipment when needed;
Test equipment prior to shipping when sold (or supervise the testing technician)
Create daily schedules for field technicians; ensuring efficiency when addressing urgent service calls in a timely manner
Supervise technicians, ensure their efficiency in the field by implementing effective time management practices, minimize idle time, anticipate
and arrange after hours when needed.
Train new technicians; assist in hiring process.
Provide direction, leadership, and assistance to in house and field technicians.
Evaluate the capabilities, strengths and weaknesses of technicians.
Provide technical support to field technicians as well as customers.
Resolve service issues over the phone and in the field. After hours support when needed.
Coordinate repairs and services within the guidelines and procedures outlined by the Company. Adhere to Company policies and procedures.
Have a clear understanding of work orders: scope of work, parts required. Be able to provide support to field technicians and discuss service
work with customers
Ensure that all service issues are dealt with in a timely manner.
Be responsible for parts and material inventory in the trucks; monitor inventory on hand, order inventory in a timely manner, ensure accuracy of
inventory dispatch process, and perform periodic stock-counts.
Follow-up on service parts order and back orders with the Parts Dept
Show Attention to details; operate self-sufficiently; demonstrate ability to perform under minimal supervision
Limited use of Quick Books Enterprise
Display a professional and courteous attitude to co-workers, supervisors, customers and the general public at all times.
Computer proficiency (basic skills - date entry, outlook, excel, word; some QuickBooks experience very helpful)
Clean DL, ability to lift up to 50 lbs.
Bi-Lingual Spanish, Chinese or Russian helpful